Refund & credit policy
Fridge POV AI sells one-time credit packs. This page explains the difference between a returned generation reservation and a refund of a credit purchase.
Generation reservations
Starting a job reserves the displayed number of credits. The reservation settles only when the generated video has been stored successfully. A confirmed technical failure returns the reserved credits to your balance.
If provider submission is uncertain, the original request is checked before its credits change. The service does not automatically submit another paid generation or refund an unknown outcome.
Storage recovery
If the provider has created a video but storage needs another attempt, the service recovers archiving for that same job. This does not purchase a second provider generation.
Credit purchase requests
For an accidental or duplicate purchase, contact support@fridgepovai.com with your order ID and account email. We review the transaction and credit usage before responding. Applicable consumer rights remain available.
AI output varies and a subjective preference is different from a confirmed technical failure. Review the photo guidance and displayed cost before starting another generation. There are no recurring subscription payments to cancel.